These terms govern your use of Buyer Lookup (the "Service") — a Chrome extension and web app that surfaces information about Upwork clients. By installing or using it, you agree to these terms. If you don't agree, don't use the Service.
Buyer Lookup shows you information about the clients behind Upwork job posts — likely company identity, the rates they have paid per contract, how they treat the freelancers they hire, and related public hiring history — assembled from publicly visible Upwork data and our own analysis.
Our marketing says we decode or deanonymize the client. That is shorthand, and this is what it is shorthand for.
An Upwork job post states a budget, a country and a list of requirements. It does not state who the client is. We do not open that omission by force. We hold no privileged access to Upwork, no agreement with them, and nothing that any signed-in freelancer could not see for themselves. What we do is read what is public, set it beside public information from elsewhere, and infer which company the description most plausibly belongs to. The ordinary word for completing a record from facts already in the open is enrichment, and enrichment is the whole of what the Service performs.
The distinction is not cosmetic. It means the company name you see is an inference we drew, not a secret we obtained — so it can be wrong, and the section below applies to it in full. It also means we are describing businesses, in their capacity as buyers of professional services. Where a posting resolves to an individual rather than a company, what we hold is personal data and our Privacy Policy governs it, including the right to have it removed.
The intelligence we show is inferred and AI-generated, drawn from public data. Company identification is a best-effort probabilistic guess and can be wrong; when our confidence is low we withhold a name rather than assert one. Rate figures, summaries, and verdicts are estimates and opinions, not statements of fact, and may be incomplete or out of date. The Service is provided "as is,"for your own judgment — verify anything important before you rely on it. We don't guarantee you'll win work or that any figure is current or complete.
When you use the extension on Upwork, the public client and contract data it reads is added to our shared dataset, which powers dossiers for all users. You grant us a worldwide, royalty-free license to host, process, analyze, and use that data to operate and improve the Service. Because it is public business data and not your personal information, it may be retained as part of the shared dataset after your account closes. You represent that you are accessing only Upwork pages you are authorized to view while signed in to your own Upwork account.
Buyer Lookup is an independent tool and is not affiliated with, endorsed by, or sponsored by Upwork. "Upwork" and related marks belong to their respective owners.
We own the Service, its software, and its branding. These terms don't grant you any rights in them beyond using the Service as intended.
To the maximum extent permitted by law, the Service is provided without warranties of any kind, and we are not liable for indirect, incidental, or consequential damages, or for decisions you make based on the information shown. Our total liability is limited to the amount you paid us in the preceding 12 months.
You can stop using the Service and uninstall the extension at any time. We may suspend or terminate accounts that violate these terms or abuse the Service.
We may update these terms; material changes will be reflected by the "last updated" date. Continued use after a change means you accept it.
Questions: [email protected]. See also our Privacy Policy.