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K
KYZEN
kyzen.services · Limassol, Cyprus
Looking legit

Upwork lists KYZEN at $134k in client spend.

$133,777 in published client spend across 50 contracts. The full read below — free.

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Total Upwork spend
$134k
$133,777
Top category
Customer support
31 of 52 contracts
Hiring status
Actively hiring
11 of 50 contracts in progress
Contracts on record
50
$6–30/hr listed
The company

Who's actually behind the account.

Upwork hides the client's identity. We resolve it to a real company, then layer in public firmographics — the context you never get on the job page.

K
KYZEN
Resolved to kyzen.services · High confidence
Rate X-Ray

What the blended average hides

Don’t trust a single ‘average’ rate — roughly 70–80% of spend is on commodity live-chat support at ~$6–9/hr while a small share of specialist work pays $14–30/hr; price support roles as low-hourly, and treat specialist engagements as the only source of premium rates.

Every listed hourly rate · 36 of 50 contracts
median $8/hr · avg ~$10/hr
33
3
$0$40$80$120$160$200
median $8/hr avg ~$10/hr — dragged up by two $190–200 contracts
Budget · 36 contracts $6–30
What they hire for

Where the work actually is

All 50 contracts by category. Customer support leads with 31 of 52 contracts.

Customer support 31
QA & testing 7
Web development 2
Video, animation & audio 2
Marketing, digital & SEO 2
Other / uncategorized 2
Marketing, strategy & PR 1
Devops Infra Security 1
Marketing Lead Gen Sales 1
Research & consulting 1
Project management 1
Operations Admin Va 1
Hiring activity

Hiring right now, not last year.

When the contracts on record started — and how they're structured. 11 of 50 are still in progress.

Contracts started, by month
1
Jan 2026
1
Feb 2026
3
Mar 2026
1
Jun 2026
1
Jul 2026
1
Aug 2026
Status
11in progress · 39completed
Contract type
36hourly · 14fixed-price
Open roles

Jobs they've posted publicly

Links go to Upwork ↗
AI Specialist Sep 7, 2026·3 to 6 months Legal Counsel Sep 7, 2026·More than 6 months IT Manager Sep 7, 2026·More than 6 months Payment Method Tester Needed - Australia Jul 24, 2026· Payment Method Tester Needed - UK Jul 24, 2026·Less than 1 month Payment Method Tester Needed - Sweden Jun 25, 2026· Payment Method Tester Needed - Germany Jun 18, 2026·Less than 1 month Payment Method Tester Needed - New Zealand Mar 23, 2026·3 to 6 months
Postings Upwork has shown for this client. Some may have since closed.

Every contract on record — all 50

Freelancer names removed · roles only
RoleRateBilled
Korean Customer Support$14/hr$19,376
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$6,189
Customer support agent-iGaming$8/hr$5,737
Vietnamese Customer Support Agent$7/hr$5,035
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$4,868
Junior Marketing Coordinator$10/hr$3,722
Korean Customer Support$14/hr$3,682
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$3,680
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$3,606
French Customer Support Agent$9/hr$3,085
French Customer Support Agent$8/hr$2,726
French Customer Support Agent$8/hr$2,578
French Customer Support Agent$8/hr$2,288
Customer support agent-iGaming$8.5/hr$2,171
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$2,115
Junior Marketing Coordinator$10/hr$1,844
Organic SEO for KYZEN$10/hr$1,102
Video podcast editor$20/hr$1,016
French Customer Support Agent$8/hr$992
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$6/hr$954
Payment Method Tester Needed - Australia$30/hr$935
French Customer Support Agent$8/hr$669
French Customer Support Agent$8/hr$613
French Customer Support Agent$8/hr$524
French Customer Support$8/hr$475
Danish Customer Support Specialist$15/hr$388
Customer Support Specialist$8.5/hr$376
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$7/hr$352
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$8/hr$212
French Customer Support Agent$8/hr$209
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$6/hr$178
Cold call outreach$25/hr$71
Information Security Officer$18/hr$26
Turkish Customer Support Specialist$7/hr$16
Payment Method Tester Needed - New Zealand
Video Editing for LInkedin
Payment Method Testing in Taiwan
Strategic consultation
Social Media & Brand Engagement Specialist
Payment Method Tester Needed – Skrill Testing for Chilefixed
Payment Method Tester Needed - UK
Payment Method Tester Needed - Germany
Payment Method Tester-Canadafixed
Payment Method Testers Needed – Multiple Countriesfixed
Payment Method Testers Needed – Multiple Countriesfixed
Wix Expert Needed – Fix Zoomed-Out Loading Issue on Website
Turkish Customer Support Specialist$7/hr
Customer Support Agents Needed – Brazil, Thailand, Malaysia, South Korea$6.5/hr
Wix Expert Needed for Mobile Landscape Optimizationfixed
30 minute consultationfixed
"—" = no rate or billed amount listed (fixed-price or open). Billed is what Upwork shows to date.
Treatment verdict

How they hire, and how they treat people

Single buyer (KYZEN) that hires large cohorts of multilingual customer-support agents plus small, recurring fixed-price payment-testing gigs and occasional specialist/agency work.

Reputation
Mostly uniformly high from freelancers (many 5★ inbound ratings) with scattered low ratings (including extreme 1★ cases) tied to specific contracts or termination events.. Clear, responsive communication and structured onboarding, plus ongoing support and multicultural coordination during long-running support projects.
How they engage
Runs both long hourly retainers for support (many multi-month engagements) and short fixed-price test tasks; the buyer rehired several freelancers and commonly keeps support hires for months.
Working style
Operates at scale with cohort hiring, structured training and monitored shift-based work; communication is frequent and centralized, but expectations about hours and handover can be tightened.
Who wins the work
Freelancers who offer live, shift-ready customer support (willing to work fixed schedules and fast chat volume) or who can complete small, well-scoped fixed tasks succeed here; specialists with measurable deliverables (SEO, video, Wix fixes) also win occasional projects.
Repeat hires
Rehires the same freelancers — 2 on 2+ repeat contracts. Deliver once and there's recurring work.
Worth knowing
Hiring spans many language markets (French, Korean, Turkish, Vietnamese, Danish, etc.), indicating language-specific cohorts and regional role requirements.

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