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M
Muscle Mat
musclemat.com.au · karana downs, West court, Australia
Looking legit

Upwork lists Muscle Mat at $286k in client spend.

$286,144 in published client spend across 36 contracts. The full read below — free.

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Total Upwork spend
$286k
$286,144
Top category
Customer support
24 of 36 contracts
Hiring status
Actively hiring
12 of 36 contracts in progress
Contracts on record
36
$6–65/hr listed
The company

Who's actually behind the account.

Upwork hides the client's identity. We resolve it to a real company, then layer in public firmographics — the context you never get on the job page.

M
Muscle Mat
Resolved to musclemat.com.au · High confidence
Rate X-Ray

What the blended average hides

Don't trust a single 'average' rate — roughly ~75–90% of spend is concentrated in commodity support work at about A$6–11/hr, while a few roles (Shopify CRO, COO, senior designers) are paid A$35–65/hr; expect most new hires to land on the low hourly band unless you bring specialist, demonstrable value.

Every listed hourly rate · 26 of 36 contracts
median $9/hr · avg ~$15/hr
21
3
1
1
$0$40$80$120$160$200
median $9/hr avg ~$15/hr — dragged up by two $190–200 contracts
Budget · 24 contracts $6–35
Mid-tier · 2 contracts $50–65
What they hire for

Where the work actually is

All 36 contracts by category. Customer support leads with 24 of 36 contracts.

Customer support 24
Web development 4
Design, visual & branding 3
Project management 1
Marketing & content 1
Operations Admin Va 1
Research & consulting 1
Tooling Automation Workflow 1
Hiring activity

Hiring right now, not last year.

When the contracts on record started — and how they're structured. 12 of 36 are still in progress.

Contracts started, by month
2
Nov 2025
1
Dec 2025
2
Feb 2026
2
Mar 2026
1
Apr 2026
2
Jun 2026
Status
12in progress · 24completed
Contract type
26hourly · 10fixed-price
Open roles

Jobs they've posted publicly

Links go to Upwork ↗
Customer Service Team Lead Jul 21, 2026·More than 6 months Customer service professional needed for Australian company Jul 14, 2026·1 to 3 months Quick Research Task Once Off– Supplier Outreach Apr 14, 2026·Less than 1 month Virtual Personal Assistant Needed For Australian Founder Apr 13, 2026·More than 6 months Customer service professional for USA based timezone Mar 20, 2026· Customer Service Operations & HR Management Lead Feb 25, 2026·More than 6 months Klaviyo Expert Flow Overhaul - Design + implementation Feb 23, 2026· Email Designer (Ongoing Work - 3 Emails Per Week) Feb 1, 2026·More than 6 months
Postings Upwork has shown for this client. Some may have since closed.

Every contract on record — all 36

Freelancer names removed · roles only
RoleRateBilled
Customer service position$7.35/hr$70,185
Customer Service Representative for Aussie Ecommerce Company$11/hr$48,436
Customer service professional needed for Australian company$6/hr$28,963
Customer Service Representative for Christmas period$8.5/hr$20,877
Customer Service Representative for Aussie Ecommerce Company$7/hr$20,021
Customer service professional needed for Australian company$7/hr$18,598
Email based Customer service for Australian E commerce brand$6.2/hr$13,894
Customer service professional for USA based timezone$10/hr$13,046
Customer Service Representative for February - March$7/hr$9,865
Customer Service Representative for February - March$6.5/hr$7,752
Native English Speaker Customer service professional needed for Australian company$22.5/hr$7,465
COO Management$65/hr$6,330
Front End Shopify CRO expert for long term website optimization$50/hr$5,330
Customer service professional needed for Australian company$6/hr$3,254
Email based Customer service for Australian E commerce brand$10/hr$2,908
Customer service professional needed for Australian company$7.35/hr$1,780
customer service muscle mat$6.5/hr$1,457
De-escalation and Customer Service Representative$14.5/hr$1,236
Native English Speaker Customer service professional needed for Australian company$22.5/hr$908
Customer service professional for USA based timezone$17/hr$355
Marketing and Admin assisting$18.3/hr$173
Customer service professional needed for Australian company$6/hr$153
Email Designer (Ongoing Work - 3 Emails Per Week)$35/hr$90
Import Loox Reviews to TrustPilot via Excel$10/hr$63
E commerce product research expert$9/hr$47
E commerce product research expert$8/hr$42
Adobe illustration design
Blog Posts for a e commerce brand
Quick Research Task Once Off– Supplier Outreachfixed
Complete sketch draft of safari illustrationfixed
Adobe Illustrator Designer Required
Adobe Illustrator Designer Requiredfixed
speed optimisefixed
60 minute consultation
Conversion Rate optimisation for Shopify storefixed
Conversion Rate optimisation for Shopify storefixed
"—" = no rate or billed amount listed (fixed-price or open). Billed is what Upwork shows to date.
Treatment verdict

How they hire, and how they treat people

A single Australian e‑commerce buyer that consistently hires long-term customer support teams at low hourly rates while occasionally engaging higher‑paid specialists for Shopify, design and senior ops work.

Reputation
Uniformly high. Freelancers repeatedly describe clear, supportive communication, respectful treatment and collaborative team culture from the buyer.
The catch — ratings are uninformative
This buyer gives mostly 5★ ratings and short, positive comments; occasionally they write more specific, detailed praise (teamwork, customer focus), but most outbound reviews are brief and templated.
How they engage
Favors long-running hourly engagements and rehiring the same freelancers rather than one-off gigs, while specialist work is shorter or fixed-price.
Working style
Runs ongoing teams with regular handover and close collaboration; briefs are iterative and the buyer provides active management and praise for initiative and process suggestions.
Who wins the work
Remote customer-support specialists comfortable with high-volume e‑commerce workflows and flexible schedules do well; specialists (Shopify/CRO, senior ops, designers) should pitch concrete deliverables and short proposals.
Repeat hires
Rehires the same freelancers — 5 on 2+ repeat contracts. Deliver once and there's recurring work.

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